
The Customer and Product Data Bill is currently working its way through parliament. This bill will introduce a consumer data right (CDR) into New Zealand and will apply to electricity retailers - the concept is commonly referred to as open electricity. The intention of open electricity is to promote greater competition and give customers (both individuals and businesses) the ability to better understand, control and manage their energy usage.
CDR will mandate that energy retailers in NZ enable their customers to share data - such as their contact details, electricity usage and payment history - with other organisations and withdraw their consent to share the data at any time. Implementing your CDR obligations will be complex and will require the deep involvement of your legal, risk, technology, compliance and transformation teams, who must each understand the regulations, rules and standards, as well as your unique data, integration, technology, customer experience, security, identity, privacy and risk implications. We at the Middleware Group have found the depth of change this demands of an organisation is rarely fully understood at the start.